Comments on: TurboTax Online caused me grief this year

By: Alex from Piano Lessons Orange County

Alex from Piano Lessons Orange County — Wed, 27 Jul 2011 17:12:55 +0000

I used Turbo Tax twice. The first time I used it, it was smooth. I had no problem forking out $39.99 (I think, it was 3 years ago). The second time I thought it would be the same price since they already had my record, turns out I paid for more! It was misleading on the site for repeat customers. I hope they do something about it. This last year I did my tax manually on my own. I might come back to Turbo if they are clear about the policy.

By: lily

lily — Wed, 16 Mar 2011 00:41:05 +0000

They totally ripped me off — did not say I had to submit both my returns at the same time (though they charged me for both) and then I was unable to make any changes to my other return online, which was not yet finalized. Then in speaking to support and following their instructions I managed to lose all data from both returns. Despite this they refused to reimburse or credit me for the lost return. Apparently it is company policy! So, after using Quicktax (now Turbotax) for at least the last 5 years, I will not touch it again, nor will I recommend it to others as I had been doing in the past.

By: charlie cooper

charlie cooper — Tue, 06 Apr 2010 23:43:41 +0000

I was privileged to be a part of the Intuit TurboTax Beta Test team again this year.

Over 600 beta testers tested all facets of TurboTax functionality to achieve a high

quality product for 2009.

I have personally used TurboTax software since 1996. The TurboTax Deluxe version

will support all the forms generally needed to prepare your federal 1040 tax return.

E-filing the federal return is free with TurboTax Deluxe and insures the highest

accuracy and fastest refund. The purchase price includes a free state return

software package which can be downloaded from within TurboTax Deluxe. State tax

return can also be e-filed for an additional charge, or printed for you to file by

mail.

TurboTax Deluxe does not support the business tax returns for a corporation (Form

1120, 1120S), the partnership return (Form 1065), nor the estate and trust tax

return (Form 1041). TurboTax Deluxe will support Schedule C and Schedule SE for

experienced taxpayers with a sole proprietorship or the LLC treated as a disregarded

entity. Those taxpayers who have never done a Schedule C before may wish to use

TurboTax Home and Business for the more robust Schedule C support provided in the

guided interview. Taxpayers who need to prepare a corporate return, a partnership

tax return, or an estate and trust tax return will need TurboTax Business.

http://bit.ly/cQ6ccB

TurboTax Deluxe will also handle Schedule D and Schedule E preparation. Users that

are new to Schedule D or Schedule E, or experienced users with more complex stock

transactions or rental property issues, will find more detailed assistance in the

guided interview with TurboTax Premier.

As good as the guided interview is, you may still have a unique situation that

requires additional assistance. TurboTax provides a link to the TurboTax Live

Community. If you need to ask how to solve a tax reporting problem, post your

question to the Live Community and get quick feedback from a resource pool of

thousands of actual TurboTax users on how to resolve your tax question.

By: debra adcox

debra adcox — Sat, 27 Mar 2010 12:18:51 +0000

I had my taxes done with turbo tax this year there was a mistake in my taxes which I spent 4 hours trying to fix it the representative I spoke with was very helpful though we did not figure this mess out I was promised a full refund and now I am waiting for my refund I hope they are still refunding me.

By: Top reasons NOT to use Turbo Tax… EVER « The Sniper

Top reasons NOT to use Turbo Tax… EVER « The Sniper — Wed, 24 Feb 2010 23:23:06 +0000

[...] And apparently I’m not the only one who has had issues with the State Tax filing either. [...]

By: Bruce

Bruce — Sat, 20 Feb 2010 21:01:00 +0000

I just spent 2 hours filling in information on the web site and at the end, the program got hung at the State portion.

The TT site says Updating and it has been saying that for 15 mintes. My return was not mathematically complex so apparently it crashed my return.

It was a waste of time. Now I am going to have to download the forms and do it myself. I have had it with online preparation.Turboo Tax is no damn good

By: Robert

Robert — Sun, 14 Feb 2010 18:46:36 +0000

Turbo Tax this year is just plain garbage. It doesn't work half the time, there is virtually no tech support and no one at Untuit seems to care. After 10 years of using their tax software, NEVER AGAIN!

By: Shutup fArt

Shutup fArt — Wed, 25 Nov 2009 02:10:48 +0000

fArt, maybe $79 but hours of work, what percentage of the money one has left over after a year should be allocated for tax preparation fArt?

By: Art

Art — Wed, 05 Aug 2009 16:40:58 +0000

I have successfully used Turbo Tax for over ten years now; I own a primary residence and three rental properties. I handles all the issues including depreciation of the properties, etc.

I am sorry other folks have had unpleasant experiences. There is a reason why consumers want to only pay $79 to have their taxes completed.

By: IReallyHateTurboTax

IReallyHateTurboTax — Tue, 28 Apr 2009 06:42:36 +0000

Yeah, well TurboTax really effed me at first I used the "Free Edition" i am just about done when my refund goes from $800 to $99….I am already mad….then it tells me I have to pay them 29.89 or some BS just to file the taxes…I say whatever just fu*^#$% do it….THEN they proceed to charge me OVER $60 I AM ONLY GETTING $99 BACK, but as before I was done just fu*&^%^ do it…(the extra 30 was to have them direct deposit my return) a month after I file I keep getting emails saying they have not received my money blah blah blah then today i get a letter from the IRS I now OWE THEM $193.12 all I have to say is when I used H & R block last year more or less the same god da%@ taxes I got around $1000 back, When I find a number I will let them know about my frustrations. believe me